Service & Payment Policy
1. Scope of Services
Fortune Sourcings, the trading brand of Fortune Imports and Exports (India) ("Company"), provides sourcing and procurement facilitation services for furniture, interiors, lighting, sanitary ware, industrial materials, machinery, and related products, primarily sourced from China. Our indicative scope of Services includes: market research, vendor identification, and shortlisting; price negotiation and commercial coordination; quality verification and inspection coordination; factory visit coordination and sourcing trip facilitation; logistics coordination and shipping facilitation; assistance in relation to customs documentation and delivery coordination; and turnkey project coordination, where separately agreed.
1.1 Out of scope
Civil work in India, on-site installation, after-sales service execution, and any other service not expressly listed above are outside the scope of Services unless separately agreed in a signed writing, and shall be charged additionally if undertaken by the Company at the Client's request.
2. Service Fee — Structure & Applicability
The Company's service fee is calculated on the Total Order Value (the aggregate confirmed invoice value of Goods sourced, excluding freight and statutory taxes unless the Company's invoice states otherwise), in accordance with the following indicative slab structure, which shall govern unless a different fee is expressly confirmed in the Client's quotation or signed Service Agreement:
| Total Order Value (USD) | Indicative Service Fee |
|---|---|
| Up to USD 25,000 | 8% |
| USD 25,001 – USD 75,000 | 6% |
| USD 75,001 and above | 5% |
2.1 Minimum fee & lock-in
A minimum service fee of RMB 10,000 (or its equivalent in the invoicing currency) applies per project or engagement, whichever is higher, irrespective of the Total Order Value. This minimum represents the Company's baseline coordination cost and is payable even where an order is subsequently reduced, delayed, or partially cancelled. The service fee is calculated on the Total Order Value confirmed at the time of order finalisation and shall not be reduced, adjusted, renegotiated, or disputed on account of split shipments, staggered production, multiple invoices, multiple vendors, or any Client-driven change in scope, quantity, or timeline after order confirmation.
2.2 Revisions & additional services
The Company reserves the right to revise this fee structure prospectively for future engagements, at its sole discretion, by written notice or by publishing a revised Policy on its Website. Where the Client requests additional or out-of-scope services (see Section 1.1), the Company shall be entitled to charge additional fees for such services, to be quoted separately.
3. Payment Milestones
All payments are milestone-based and must be made strictly in accordance with the schedule below, without delay, deduction, set-off, or withholding of any kind, unless otherwise agreed by the Company in writing:
| Tranche | Milestone | % Payment | Approx. Timeline |
|---|---|---|---|
| 1 | Order Confirmation | 30% | During China Trip / at order confirmation |
| 2 | Post-Inspection Approval | 50% | ~35–40 days after order confirmation |
| 3 | Pre-Container Loading | 10% | ~50–60 days after order confirmation |
| 4 | Post-Arrival & Customs Clearance | 10% | ~70–80 days after order confirmation |
3.1 Service fee invoicing
The Company's service fee is invoiced separately from the above tranches and is payable in full within seven (7) days of the Goods reaching the destination port, or the date of the Company's invoice, whichever is earlier. The Company reserves the right to require the service fee, or any part thereof, to be paid upfront alongside Tranche 1, at its sole discretion, particularly for new clients or high-value orders. The Company reserves the right to require full or partial advance payment as a precondition to commencing or continuing any Service, and to revise the payment milestone structure for any specific transaction at its sole discretion, by written communication to the Client, notwithstanding the indicative schedule above.
4. Late Payment, Interest & Suspension
Any amount not paid by its due date shall accrue interest at 24% per annum (or the maximum rate permitted under applicable law, if lower), calculated daily and compounded monthly, from the due date until the date of actual receipt of payment by the Company, without the need for any further notice or demand.
4.1 Suspension & lien
The Company shall be entitled, without any further notice, to immediately suspend all Services — including production coordination, inspection, shipment, and release of documents — upon any payment default by the Client, and such suspension shall not constitute a breach by the Company nor entitle the Client to any compensation. All project timelines shall be automatically extended for the duration of any payment delay, without liability to the Company. The Company reserves a general lien over any Goods, documents (including the Bill of Lading), or property of the Client in its possession or the possession of its logistics partner, until all outstanding amounts (including accrued interest, storage, and recovery costs) are received in full.
4.2 Recovery costs & no set-off
In the event the Company incurs any cost in recovering overdue amounts, including legal fees, collection charges, and arbitration costs, such costs shall be reimbursed by the Client in full, on a full-indemnity basis, in addition to the principal amount and interest. The Client shall have no right of set-off, counterclaim, or deduction against any amount payable to the Company for any reason, including any alleged defect, delay, or dispute, unless the Company agrees otherwise in writing.
5. Currency, Exchange Rate & Bank Charges
Unless otherwise agreed in writing, all fees and Total Order Values are denominated in United States Dollars (USD). Where payment is made in Indian Rupees, RMB, or any other currency, the conversion shall be at the exchange rate determined by the Company by reference to a reputable published rate on the date of the Company's invoice, and the Client shall bear the entire risk and cost of any adverse currency movement between the date of quotation and the date of actual payment. All bank charges, wire transfer fees, and currency conversion costs on both the sending and receiving side shall be borne by the Client, and payments received net of such charges shall be treated as a shortfall, attracting the late payment consequences in Section 4 until the shortfall is made good.
6. Payment Routing & Fraud Prevention
Payments shall be made only to the official bank account(s) of the Company as communicated in writing. Before making any payment, and on every occasion that bank account details are shared or changed, the Client must independently verify such details via a live telephone or video call to a previously known Fortune Sourcings contact number, and not merely by reply to the email, WhatsApp, or WeChat message in which the details were shared. The Company shall not be liable, under any circumstances, for any loss arising from payment made to a fraudulent, spoofed, or unverified account, and any such payment shall not be treated as discharging the Client's payment obligation to the Company, which shall remain due and payable in full, together with interest under Section 4, until actually received by the Company in its verified account.
7. China Sourcing Trip Expenses
All on-ground expenses in China (accommodation, food, local transport, interpreters, factory travel, samples, courier charges, and incidentals) are borne entirely by the Client, on an as-actuals basis. International flights and visa charges are excluded from the Company's scope and shall be arranged and paid for by the Client, unless expressly agreed otherwise in writing. A professional daily allowance (as specified in the Client's quotation or signed Service Agreement) is payable for each day of the Company team's engagement on a sourcing trip, in addition to the above expenses, and is earned in full upon commencement of the trip regardless of its outcome. Advance payment for the estimated trip cost must be received at least seven (7) days prior to travel, and travel dates must be confirmed at least thirty (30) days in advance; late confirmation or changes may attract additional cost, to be borne by the Client, and may result in rescheduling at the Company's discretion.
8. Service Scope, Limitations & Client Cooperation
The Company undertakes reasonable factory-direct quality checks on a sampling basis, but is not liable for: minor variations in material, colour, or finish within industry-accepted tolerances; factory delays occurring after order confirmation; or natural transit delays caused by weather, port congestion, or customs processes. Inspection approval by the Company's team (or the Client, where the Client elects to conduct its own inspection) is a precondition to release of the Tranche 2 payment obligation becoming due, but delay by the Client in reviewing or approving an inspection report shall not delay or excuse the Client's payment obligations under the milestone schedule. The Client shall provide accurate BOQs, drawings, and design approvals in a timely manner, and shall bear full responsibility for any resulting delay, cost, or error arising from inaccurate, incomplete, or late information.
9. Refunds & Adjustments
Refunds of the Company's service fee are not available once Services have commenced, save strictly in accordance with the Company's Return, Refund & Cancellation Policy. Adjustments to the Total Order Value or service fee may be made only in the exceptional circumstances set out in that Policy, and any additional costs (customs, extra logistics, storage, demurrage, currency shortfall) shall be communicated and invoiced separately and shall be payable by the Client on the terms set out in this Policy.
10. No Guarantee of Timelines
All timelines referenced in this Policy (production, inspection, shipping, and delivery) are indicative estimates only and are not guaranteed. Delay in any milestone shall not, of itself, entitle the Client to withhold, delay, or reduce any payment due under Section 3, nor shall it give rise to any claim for compensation, save as may be separately and expressly agreed in a signed writing.
11. Dispute Resolution
Any dispute relating to this Policy shall be resolved in accordance with the Dispute Resolution clause of the Company's Terms of Engagement (mandatory arbitration, sole arbitrator appointed by the Company, seat and venue at Siliguri, West Bengal, India).
12. Contact
Fortune Imports and Exports (India) · hello@fortunesourcings.com · +91 96929 69221 · Monday–Saturday, 10:00 AM – 6:00 PM IST.
